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Receptionist-Memorial Manor, PT-Flex, MMA: Administration

Memorial Healthcare System

This is a Contract position in Pembroke Pines, FL posted February 19, 2021.

This position is located at MEMORIAL MANOR – (Pembroke Pines).Schedule may vary however, incumbent must be available to be scheduled for a minimum of 6 hrs/wk to a maximum of 40 hrs/wk. Minimum scheduled hours are MON. & TUES between 3pm & 8pm. This position must also be available to cover any time off – (including vacations, weekends & any other scheduled or unscheduled time off) – for 2 other Receptionists whose schedules cover the time period from 7:30am – 8pm (SUN.-SAT.)  


Summary:
Performs receptionist functions for assigned areas(s).

 

Detailed responsibilities:
• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information.
• Complies with privacy and confidentiality policies when communicating with callers and guests.


Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
• PATIENT AND FAMILY CENTERED CARE: “Provides Patient and Family Centered Care to patients, families, visitors and internal customers”

 

 

Education:
Essential:
• High School Diploma or Equivalent

 


Credentials:
Essential:
• AHCA Background Screening

 

Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: No experience required.

 

 

Working conditions:
Essential:
• Keyboard Entry    60.00%
• Lifting or Carrying 0 – 25 lbs Non-Patient    60.00%
• Pushing or Pulling 0 – 25 lbs Non-Patient    60.00%
• Reaching    60.00%
• Repetitive Movement Hand/Arm    60.00%
• Sitting    60.00%
• Standing    60.00%
• Walking    60.00%
• Audible Speech    80.00%
• Hearing Acuity    80.00%
• Depth Perception    60.00%
• Seeing – Far    60.00%
• Seeing – Near    60.00%
• Computer Monitor    60.00%
• Wet or Slippery Surfaces    40.00%

  

 

Organizational Profile:
Since 1989, Memorial Manor has provided safe, compassionate and personalized care in a warm and inviting setting. This 120-bed nursing home offers individualized attention and treatment to help meet each resident’s needs. Seventy percent of Memorial Manor’s dedicated staff have been with the facility for 10 or more years, providing superior care that includes:

• Short-Term Rehabilitation Care
• Long-Term Convalescent Care
• Entrée to Award-Winning Healthcare at Memorial Healthcare System
• Superior Facilities
Memorial Manor has consistently maintained its rank in the top 1 percent in patient satisfaction. In fact, it has never scored below Press Ganey’s 99th percentile as one of the best possible places to receive nursing home services. US News & World Report has named Memorial Manor one of the nation’s Best

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.