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Admin Support Clerk I

Kforce Finance and Accounting

This is a Contract position in Lake Mary, FL posted January 3, 2021.

RESPONSIBILITIES:

Kforce has a client seeking an Admin Support Clerk I in Lake Mary, FL. Responsibilities:

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
  • Accurately update employee call details in the employee payroll support case database
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee
  • Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction
  • Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures

Job Requirements:

REQUIREMENTS:

  • Bachelor’s degree or equivalent work experience
  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)
  • Excellent written and verbal communication skills with strong attention to detail
  • Customer service experience in handling escalated calls
  • Possess knowledge of payroll practices, policies, and procedures

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.