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(CA) Call Center Rep – WFH

A Line Staffing Solutions

This is a Contract position in Tampa, FL posted October 17, 2021.

We are looking for a Benefits Customer Service Representative in Mission Valley/San Diego, CA.

They will be conducting a Virtual Interview for this position Able to work Remotely due to Covid-19 if qualified.

NOTE: WFH may end at anytime requiring you to return to work onsite.

M
– F: 8 Hour Shift between 6 AM
– 6 PM (30
– 40 Hours) OT when requested.

Pay: $17.00 or $17.75 for Bilingual: Spanish Call Center Requirements: MUST have 1 Years of Customer Service experience.

Call Center experience is a PLUS MUST have Good Job History MUST complete a Virtual Interview Call Center Description: The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

• Read and understand client’s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers
• Perform other duties as assigned ​If you are interested, please contact Chin Yang at A-Line Staffing.

Thank you Job Requirements: Call Center Requirements: MUST have 1 Years of Customer Service experience.

Call Center experience is a PLUS MUST have Good Job History MUST complete a Virtual Interview