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Call Center Representative – Boca

Hairclub

This is a Contract position in Coral Springs, FL posted November 19, 2020.

SCOPE AND ESSENTIAL RESPONSIBLITIES:

  1. Respond to incoming calls of potential clients who respond to commercials or advertisements
  2. Manage high volume of inbound/outbound calls in a timely manner
  3. Schedule qualified appointments for prospective clients to our nearest Center location
  4. Follow communication scripts and rebuttals when handling different topics
  5. Maintain accurate record of client contact information
  6. Maintain individual workspace and common areas, strictly adhering to local health and safety standards and the HairClub directives/policies
  7. Perform other reasonable duties as assigned

MANAGEMENT AND COLLABORATION:

  • Work proactively with Call Center Team Peer and Leadership
  • Collaborate with Center Team to ensure client’s expectations are exceeded

KEY MEASURES OF SUCCESS:

  1. Maintain confidential customer information and treat it sensitively
  2. Achieves or exceeds appointment setting targets
  3. Achieves or exceeds Quality Assurance targets

QUALIFICATIONS:

  • Bilingual (English/Spanish) Required
  • CRM Experience Preferred
  • Prior Call Center Experience Preferred
  • Shift: 2:30 – 11:00pm 5 days a week

KEY COMPETENCIES:

  • Hyper-focused on exceptional client experience
  • Strong verbal communication and active listening skills
  • Customer-focused and adaptable to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • Able to work under time constraints and pressure
  • Work independently and self-motivated

WORKING CONDITIONS:

  • Office environment

HairClub is an Equal Opportunity Employer