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Call Center Representatives Part-time 20-30 hours a week

Newport Group

This is a Contract position in Lake Mary, FL posted July 30, 2021.

Who We Are:

Newport helps companies offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced and responsive.

Newport’s Lake Mary office is hiring for a new Call Center Team. The Call Center Representative is a great opportunity to sharpen your skills and increase your knowledge in the Financial Services industry while working to provide the highest level of service to our clients.

  • Targeted start date is August 10th
  • We are open to BOTH full-time and part-time candidates who are looking to work 20 to 30 hours a week.
  • Hourly rate is open depending on experience
  • Location is in Lake Mary for the first day. Expectations are to be on-site today and is a work in progress to see how this looks for tomorrow. Training may be on-site .

You will:

  • Answer incoming calls in the participant service center, assisting participants with obtaining account information, enrollment questions, execute transaction requests (such as loans, distributions and fund transfers)
  • Respond to participant questions by obtaining information from the appropriate person or system
  • Assist participants with retirement projections and modeling as it relates to Newport’s online gap analysis tool, as well as help educate participants on proper asset allocations.
  • Respond to electronic participant inquiries and voicemail as well as assist other departments with call out requests.
  • Ensure that all communications are answered in a timely and professional manner consistent with established corporate standards providing a high level of customer service to each participant.

You are an Ideal Candidate if you have:

  • 2+ years’ experience working in a Fast-Paced Call Center environment
  • Dedication to providing the highest level of customer service
  • Excellent organizational skills
  • Experience working in the Financial Retirement Services industry is a plus
  • Bilingual language skills (English and Spanish) is a plus
  • Relocation assistance is not available.

Newport offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check and fingerprints.)

Newport unequivocally rejects racism and discrimination of any kind and fosters an environment of belonging to provide access and opportunity for all. As an Equal Opportunity Employer we do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identify, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.