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Desktop Support Technician


This is a Full-time position in Jacksonville, FL posted September 7, 2021.

Take your career to the next level with e X cell .

We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

* * * Contract to Hire Opportunity * * * The Desktop Support Technician will be doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, etc.

This candidate will represent CompuCom in a professional and businesslike manner and communicate effectively with customers and associates.The candidate should be within 20 miles of the target zip code of 32256 .

Overview: Interacts with customers, responding to routine technical questions or requests for information Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals Documents, maintains, upgrades, or replaces hardware and software systems Supports and maintains user account information including rights, security, and systems groups Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed Resolves network connection issues and tracks network connections back to network switches Escalates problems and issues to a higher level of support if unable to resolve Qualifications: 2-5 years of experience supporting PC hardware, software, servers, and network equipment AA degree preferred A+ certification a plus Solid experience and understanding of IT services and products Ability to transform technical IT language into terms everyone understands Relatable with customers and impeccable with follow-through Not intimidated by problems you’ve never seen before
– confidence is key!

Hungry to work hard and hungry to grow your career!

W2 only, no Corp to Corp.

We are unable to sponsor H1B visas at this time.

** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

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