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IT Support Specialist

Seaside Charter Schools

This is a Full-time position in Jacksonville, FL posted November 13, 2021.

Job Summary:
The IT Support Specialist will provide high-level technical support to staff and contractors.

Duties/Responsibilities:
Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements
Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware.
Applies knowledge of computer software, hardware, and procedures to solve problems
Works to research and resolve problems
Work to explain issues and recommend any modifications needed
Arrange service by software or hardware vendors to repair or replace any defective products
Develops and communicates IT projects and goals
Maintains knowledge of technology innovations and trends
Required Skills/Abilities:
Knowledge of subject content
Strong oral, written, and interpersonal and customer service skills
Strong time management skills
Strong organizational skills
Strong analytical and problem-solving skills
Superior understanding of computer hardware and software systems
Ability to explain technical issues to technical and non-technical employees
Able to travel to all three campuses
Education and Experience:
Bachelor’s degree in Computer Science or related field, or equivalent experience, required
At least 4 years of experience required
Physical Requirements:
Prolonged periods of sitting
Able to lift up to 15 pounds