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Release rollout project Coordinator w/Call center Rollout experience – Roles with Direct Client – Remote till Covid Subsides

Accion Labs

This is a Full-time position in Fort Lauderdale, FL posted April 7, 2021.

Our Direct Client is rolling out a new claims management contact center service desk along with the process being reengineered by their change management team to their Contact center organizations. This is a 6+ months contract at Fort Lauderdale, FL would be remote till Covid subsides. We are seeking candidates with experience in rolling out out IT technology tools to contact centers. Position Release Rollout Coordinator Experience Senior Level Duration 6+ months contract Location Fort Lauderdale, FL (Remote till Covid Subsides) Skills Managing change management and processes rollout Job DescriptionManaging change management and processes rollout to the client contact center. Managing the releaserollout schedule (phase rollout approach), communication schedule, training schedule. This is in respect to rolling out the new claims management contact center service desk along with the process reengineered by the change management team to clients Contact center organizations. Responsibilities include Track progress on all deliverables across teams and be able to report on progress at all times. Needs to trackhellip all software development efforts. all systems readiness all workflows (as-is, to-be, oversight review, implementation, testing) data loads and user on boarding production of training artifacts training sessions communications plan go-live activities Prefer someone who has managed the releases of technology and process changes in the contact centers, extremely good at communicating to our business. Needs to be persistent about getting what they need for their project without putting people off.