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Senior Desktop Support

Kforce Technology

This is a Full-time position in Tampa, FL posted May 2, 2021.


Kforce has a client that is seeking a Senior Desktop Support in Tampa, FL. Summary: The candidate will gain experience supporting IT Project(s) working in a medical laboratory environment. The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365; either an in place/existing machine upgrade or to a new machine upgrade. They should have the ability to work independently and as a large national team. The candidate will be upgrading PCs for the Patient Service Centers and Client Offices in their region which will require minimum 1 hour and for some locations 2+ hour drive between sites. Mileage Reimbursements will be provided. Since the candidate will be visiting Patient Service Centers & Client Offices, the candidate will need to be extremely professional, business attire, patient, and respectful as they will be around our Phlebotomist, clients, patients, and doctors. They need to be able to reflect themselves as an Ambassador of the company. During downtime, the candidate will be asked to perform upgrades at the labs so they will also need to be proficient in Microsoft OneDrive data backup and Outlook PST Import. They will need to support both Onsite, Remote and VPN users/sites. They will need to provide timely updates on progress and update metric spreadsheet daily. They will be required to provide post upgrade end user support. This person needs to have excellent software and hardware troubleshooting skills. They need to be able to formally communicate via email, phone, and face to face with customers/end users (following covid19 & social distancing policies) with proper ethics.

Job Requirements:


  • Professional (as well as manage stress/pressure)
  • Quick learner (eager to learn, can listen attentively & take notes)
  • Time Management Skills (can juggle multiple requests sensibly, punctual)
  • Respectful Personality

Technical Skillset Required:

  • Windows 7 Proficiency
  • Office/Outlook 2010 Proficiency
  • Windows 10 Proficiency
  • Office/Outlook 365 Proficiency
  • User Data/Email migration (OneDrive & conventional data transfer)
  • Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)
  • Microsoft SCCM Application Deployment
  • IT Asset Management tasks
  • Citrix Workspace familiarity

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.