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Specialist I Patient Access PRN ORL Support

AdventHealth Orlando

This is a Full-time position in Maitland, FL posted August 1, 2021.


Patient Access Specialist I – AdventHealth – Maitland
Location Address: 901 North Lake Destiny, Maitland, FL 32751

Top Reasons to work at AdventHealth
– Maitland
Faith based & mission driven organization Central Florida’s premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance
Work Hours/Shift:   Per Diem (shifts will vary)

You Will Be Responsible For:
Registers patients for services and achieves accuracy.

Works patient accounts in regard to insurance identification and selection, along with required protocols associated with insurance selection.

Ensures timely discharge is facilitated and reimbursement is maximized.

 Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures the required forms to ensure compliance with regulatory policies.  Creates accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required.

Meets or exceeds upfront collection standard goal, assigned to location of responsibility, to protect financial standing of Florida Hospital.

Proactively seeks assistance to improve collections.

Reviews all collection reports timely, as assigned by leadership.

Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs.

 Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of Florida Hospital, when required.

Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs.

Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials.

Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.

Achieves productivity standard by monitoring patient tracking board to proactively identify patients that require registration to be completed.

 Ensures patient demographics and account information is appropriate for account type as directed.

Uses utmost caution in patient and employee safety by following established guidelines, such as, hand washing and following contact precautions.  Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments, and enhances patient experiences.  Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partners’ registration needs.

Arranges relief coverage during extended time away from registration area.

Meets attendance requirements, and maintains schedule flexibility, as required.

Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.  When working Guest Services: performs other specialty services and duties as requested to ensure the smooth operation of the Guest Services/Information department.

Maintains up-to
– date and thorough knowledge of assigned AdventHealth campuses and phone numbers in order to provide guests and patients the most accurate information and directions possible.

Promotes a safe work environment by following through with ID badging system of guests, as required.

 Adheres to HIPAA guidelines when dealing with patient information.

 department meetings and promotes positive dialogue within the team.

Proactively looks for ways to improve department processes and engages in action planning to enhance both patient experience and employee engagement.

Participates in activities that promote camaraderie and a friendly work environment.

Enthusiastically participates in departments initiatives. 
Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties  Working knowledge of Microsoft programs and familiarity with database programs  Ability to operate general office machines such as computers, facsimiles, copiers, and scanners   Ability to effectively learn and perform multiple task, and organize work in a systematic and efficient fashion Ability to communicate professionally and effectively in English, both verbally and in written form   Ability to be responsive to ever-changing matrix of hospital needs and act accordingly Ability to follow complex instructions and procedures, with a close attention to detail

Qualifications This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.