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National Director of Clinical Care

Five Star Senior Living - Florida

This is a Full-time position in Fort Myers, FL posted January 10, 2022.

Key Responsibilities

Summary:

Five Star Senior Living is a national provider of services for older adults and operates over 130 senior living communities, including independent living, assisted living and memory care communities, in over 30 states.

We are looking for a talented and experienced individual to join our team as our National Director of Clinical Care.

This role affords a truly singular opportunity to work closely with a team in building a world class experience for our residents, to honor and enrich their journey of life.

The successful candidate will provide leadership, strategic vision, innovative design and management of clinical care operations across Five Star communities, based on the needs and preferences of current and future residents and enhancing the overall resident experience.

Reporting to the VP, Resident Experience, the National Director of Clinical Care will be responsible for providing strategic and operational leadership to our field teams to deliver an amazing care experience, optimize efficiencies, develop talent and achieve desired metrics.

This will include a holistic approach to the health and wellness of an aging population, and coordination with team members – both in the corporate setting and in the field – to champion an integrated approach to resident care and promote positive clinical outcomes.

Responsibilities:

Clinical Care Management
The National Director of Clinical Care will ensure that clinical programs comply with all state and federal guidelines, as well as ensure clinical teams are complying with standards through continual education, coaching and updating company policies, federal, and other regulations.

Develop, plan, organize, implement, monitor and revise both current and future clinical strategies, to ensure appropriate clinical practices are maintained at the community level (policies/procedures, staff competencies, survey preparations, labor PPD’s standards) to deliver an exceptional, best-in-class care delivery model.

Design and develop the appropriate communication structure for clinical and leadership teams to identify and prevent: increases in re-admission rates, deviations in quality measures or variations in staff retention.

Continuous communication with clinical staff concerning fall prevention, skin/wound management, resident safety, medication management, resident satisfaction and involvement of residents and families on service planning process.

Define and streamline clinical strategies and various activities to achieve maximum utilization of staffing and company resources.

Lead clinical quality and process-improvement efforts through the tracking, trending and evaluating of clinical data to recognize clinical excellence and identify areas of opportunity.

Interface with cross-functional teams to provide strategic and operational support for providers including technology and communication.

Work closely with appropriate leadership team members to develop and implement clinical guidelines and policies for companywide implementation.

Provide support to senior leadership with preparation of necessary Board materials and presentations.

Create measurable guidelines for clinical expectations in resident care integrating both family and the interdisciplinary team to reach resident satisfaction goals.

Review and revise processes and assessment with department heads to provide improvements to the quality processes.

Participate in annual strategic planning, talent planning and financial planning processes.

Anticipate future needs and opportunities for the company, ensure the organization’s sustainability, balance risk and innovation.

Provide visibility into key performance indicators that drive an excellent resident experience.

Create and execute against a roadmap of key deliverables that both advance the business as well as support the overall success of the organization.

Provide for all team members strong day-to-day leadership presence and support an open-door policy among all team members.

In collaboration with Human Resources, perform staffing selections and related management functions.

Ensure staffing decisions reflect the company’s culture and ability to successfully achieve strategic goals.

Develop, implement and monitor performance measures and standards for the clinical team to incorporate into performance reviews.

Ensure that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.

Interpersonal Skills
The successful candidate will serve as a role model for his/her colleagues, and interact professionally and cooperatively with residents, family members, visitors, and fellow team members.

The position requires a person who:

Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect and seeks feedback.

Develops and maintains a healthy working relationship and cooperative attitude with intra-departmental personnel, as well as, other departments within the division and company.

Provides strategic development, and influencing skills and experience.

Excels as both a team lead and an individual contributor.

Drives creative new approaches to clinical services.

Shows a consistent ability to coordinate multiple tasks, demonstrates a positive attitude and works well under pressure.

Possesses leadership ability, encourages professional growth of team members and assists with growing top talent.

Communication
The candidate must be able to communicate in a manner that is motivating and informative, and will:

Act as liaison between community, divisional and home office teams.

Effectively handle follow up issues with families, residents as requested.

Conduct regular monthly and periodic meetings with Directors of Clinical Services and other key leadership team members: infection control, clinical practice standards, antibiotic stewardship, medication management, key quality outcomes and other applicable standards of practice.

Make written and oral reports/recommendations to the Executive Director concerning clinical care strategy and implementation.

Demonstrate active listening techniques, seeks feedback, creates and maintains reporting mechanisms, gains support through effective relationships, and treats others with dignity and respect.

Create and deliver professional presentations.

Shift/Hours
Daytime

Our Core Values

We Put People First
We Act With Integrity
We Mind the Business
We Listen, Then Act Decisively
We Work to be Our Best

About Five Star
Five Star Senior Living Inc., a national healthcare and senior living provider headquartered in Newton, Massachusetts, proudly offers the highest quality service and care with the warmth and hospitality of home.

Founded in 2000, Five Star has two major operating division: Five Star Senior Living and AGEILITY Physical Therapy Solutions.

The Five Star Senior Living division includes more than 280 Independent Living, Assisted Living, Alzheimer’s/Memory Care, Healthcare Centers with Skilled Nursing & Rehabilitation and Continuing Care Retirement Communities.

With communities in over 30 states and more than 25,000 team members, Five Star is committed to maximizing our residents’ independence and enhancing their lifestyles.

The Ageility division provides both inpatient and outpatient services to over 150 communities.

These services are provided both within Five Star and to customers externally.

We offer Physical, Occupational and Speech Therapy Services.

Our specialty programs includes our Step up to Stop falls Program, “Connections” our memory care therapy program, and our executive functioning program that focuses on cognitive strategies aimed at keeping our residents independent in areas such as medication management and house hold functions.

EEOC
Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law.

In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law.

We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment.

Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge.

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.