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Director of Housekeeping

Yotel Management USA CO LLC

This is a Full-time position in Miami, FL posted September 29, 2021.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


YOTELPAD Miami is looking for a Director of Housekeeping.

Located Downtown within walking distance to many of Miami’s most sought-after restaurants, high-end shopping, and major entertainment venues. Brickell, South Beach, Miami Beach and Miami International Airport are just minutes away. Opening in Q4 2021 with 453 keys. Of which 222 are YOTEL Cabins (bedrooms) and 231 YOTEL Pads (long stay apartments / condo’s).

Benefits for the Director of Housekeeping nclude;

Amazing work environment

401K – fully vested at one year

Competively priced health insurance options


Group Life




Pet Insurance

Director of Housekeeping Position Overview:

The Director of Housekeeping is responsible for overseeing all Cabin Crew operations to deliver an excellent Guest and Crew Member Experience. The Director of Cabin Crew will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest YOTEL standards.

Director of Houseekeeping Major Duties & Responsibilities:

  • Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
  • Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
  • Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
  • Conducts training classes regarding safety, security, department procedures and service guidelines.
  • Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.
  • Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
  • Clear, concise, and consistent communication with Mission Control, Fix It, and all other operations departments.
  • Adhere to proper key and phone controls
  • Conducts weekly inventory of cabin crew supplies.
  • Comply with YOTEL Standards and regulations to encourage safe and efficient hotel operations.
  • Monitors guest complaints and takes corrective action when necessary to ensure overall guest satisfaction.
  • Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
  • Participates in on-going recognition programs for Cabin Crew.
  • Posts and shares inspections weekly with Cabin Crew.
  • Maximizes efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Attends all hotel required meetings and trainings.
  • Ability to comprehend and follow instructions on Sales Resumes.
  • Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
  • Investigates complaints regarding housekeeping services and takes corrective actions.
  • Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
  • Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
  • Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
  • Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Ensures hotel follows all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
  • Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
  • Ensure overall guest satisfaction.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

POSITION REQUIREMENTS: Skills/Qualifications:

  • College degree in Hospitality or equivalent work experience.
  • Minimum 5 years of housekeeping experience in hotel environment.
  • Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
  • Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded cabin crew cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
  • Basic commercial cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Exposure to hazardous chemicals on a continual basis.

What are YOTEL people like?

  • Pro-active with a ‘can do’ positive attitude
  • Likes to be busy, always looking for the next task or goal to achieve
  • Great attention to detail in everything that they do
  • Sociable and confident with each other and our guests
  • Friendly, warm and welcoming always
  • Professional in their outlook, taking pride in their appearance, performance and reputation
  • Takes responsibility for their actions and those of the wider team
  • Like to own problems and find solutions for the benefit of the guests and teams alike
  • PM21


POSITION: Director of Housekeeping




ABOUT THE ORGANIZATION: Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smart spaces and deliver extraordinary value with areas for co-working, social gatherings and exercise in sought after locations. YOTEL’s feature their signature adjustable SmartBed™ , rejuvenating rain showers with high spec amenities, SMART TVs, multi power and USB points and easy connectivity to free WiFi.

Under the YOTEL umbrella are three brands, YOTELAIR for short stays from 4 to 24hrs and based in transport hubs, YOTEL for urban city stays for just a few nights and YOTELPAD, the recently launched long stay brand.

We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We deliver that experience to Generation YO through awesome people, smart design and the creative use of technology. We provide unique spaces, each with their own personality, connected by a sense of community, all delivered with a touch of fun and tons of passion. We are inclusive, we are confident and innovative, we are YOTEL!