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Director of Human Resources

Wyndham Orlando Resort International Drive

This is a Full-time position in Orlando, FL posted September 30, 2021.

Wyndham is now seeking a Human Resources Director to join our team at the Wyndham Orlando Resort location in Orlando, Florida.

Job Summary

The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.

Education & Experience

• At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.

• Previous supervisory responsibility required.

• College course work in related field helpful

• Familiarity with and knowledge of employment laws required.

Physical Requirements

• Long hours sometimes required.

• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.

Fundamental Requirements

• Direct and supervise Human Resources staff.

• Prepare and maintain Human Resources budget.

• Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.

• Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.

• Communicate new policies, information, and directives to all employees.

• Instruct staff in interpretation of HR policies and procedures.

• Ensure staffs compliance with HR policies and procedures.

• Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.

• Recruit, interview and recommend all exempt personnel.

• Maintain employee benefits programs.

• Set up, approve, and maintain all wage and salary programs, including performance evaluations.

• Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.

• Maintain open door policy.

• Monitor and analyze turnover statistics.

• Conduct training classes.

• Update and submit required reports in a timely manner.

• Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.

• Ensure compliance with all HR related Loss Prevention SOP’s.

• Establish and maintain safety incentive program.

• Become a certified trainer in all current HR training modules.

• Practice positive employee relations, including coaching, counseling & discipline.

• Develop and maintain “no cost” benefit programs.

• Participate in and monitor orientation programs.

• Develop managers for future advancement.

• Ensure managers are using coaching, counseling and discipline to address issues/concerns.

• Ensure Associate Opinion Survey is completed by all employees.

• Condense and expedite paperwork, develop internal communications, improve record keeping.

• Develop and maintain suggestion box program.

• Plan and edit employee newsletter.

• Manage all personnel files.

• Manage resume and application files.

• Develop and monitor recruitment resources.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Orlando Resort, 8001 International Drive, Orlando, Florida 32819
Employment Status: Full-time