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Senior PC Technician

TEKsystems, Inc

This is a Contract position in Crestview, FL posted January 6, 2021.

Description:

They are in the process of deploying something called SecureView. It’s a program DSOG approved ran by AFRL, but ASI is the vendor that works to deploy this worldwide. Hurlburt is in phase 1 of this and has bought into the SecureView technology. It’s a method to do secure classifications on 1 box.

The PC Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support. PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Selected candidates may supervise PC Technician support teams.

Typical duties include:

● Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

● Installing and configuring application and operating system software and upgrades

● Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution

● Multiple device configuration including personal device support and configuration

● Removing old equipment and performing data migration to new machines

● Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs

● Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met

● Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base

● Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

● Analyzing and making recommendations for hardware and software standardization

Educational Requirements: Associate’s degree or equivalent from two-year college or technical school. Eight years or more of related experience will be considered in lieu of formal education.

Certification Requirements: DoDD 8570.01-MIAT II and MCSA: Win 10

Experience Requirements: At least five years of previous experience working as a PC Technician

Skills:

#TPP, Top Secret Clearance, TS/SCI, Remedy, Windows, Customer Support, 25 B, Client Systems Technician

Top Skills Details:

1. Active TS/SCI Clearance

2. Security + CE

3. 5 years of working experience as a PC Tech

4. VMware VSphere

They will be required to obtain the MCSA Desktop Modernization Certification within 180 days of hire.

Additional Skills & Qualifications:

Must have strong communication skills and the ability to interact at a high level with government reps.

Jacobs-SITEC II-Desktop Support Questions

1. Tell me a little bit about yourself?

2. How have/does your previous role relate to the desktop support position you are applying to?

3. What is DNS? What does it do?

4. What is DHCP? What’s the purpose of it?

5. What is a Mac address?

6. Have you had experience editing Group Policy?

7. What have you done with Print Servers?

8. What has been your experience as a PC Tech?

9. What are two ways to assign IP’s?

a. Static or Dynamic

i. What’s the difference between them?

10. Are you familiar with the OSI Model?

11. Walk me through how you’d troubleshoot an issue of someone not being able to reach a website?

a. Must give reasoning behind each step

12. Where would you go if there was a latency issue? How would you see how the system is performing?

13. Have you worked with HBSS? SCCM? What do they do?

14. What are you currently making and has TEKsystems talked to you about the compensation for this position?

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.