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Analyst, Document Imaging and Fulfillment

PHH Mortgage

This is a Full-time position in West Palm Beach, FL posted April 7, 2021.

Job Description

The Analyst, Document Imaging and Fulfillment is responsible for maintaining the integrity of inventory tracking databases and receiving tools. The analyst is responsible for generating weekly reporting for distribution to department leadership and providing ad-hoc data as requested. The analyst also supports project work and fulfillment requests as needed.


• Maintain and update warehouse and other databases daily, including performing updates as needed.

• Ensure accuracy of inventory tables including real time tracking of audit recon requirements.

• Reply to all internal and external requests for information timely, professionally and accurately.

• Work closely with the leadership team to prioritize business needs.

• Be available to answer any database questions from team members.

• Generate weekly reporting as assigned by department leadership.

• Provide project support where needed, including but not limited to reporting, analysis and QA.

• Leverage available software applications and tools to add efficiency and accuracy to daily workflow.

• Provide support to external and internal file and document requests, including but not limited to offsite storage retrieval.

• Manage the design, development, and maintenance of sophisticated operational reports.

• Complete all assigned tasks from department Supervisor.

Key Result Areas:

• Accurate and up to date tracking of all physical file and document inventory.

• Accurate and up to date tracking of all department workflows.

• All reporting provided accurately and timely.

• Database enhancements and functionality meet the business needs.

• Courteous and professional support to team members and leadership.

Job Functions and Responsibilities:

• High School Diploma, GED, equivalent certification, military experience or equivalent work experience required

• Competency in all Microsoft Office applications.

• Competency in SQL Developer and/or Toad.

• Extensive experience with data analysis and spreadsheet modeling or reporting.

• Must possess effective communication skills both verbally and written.

• Ability to design various queries and forms in Access.

• Effective time management to balance day to day tasks against short and long-term project deliverables.

• Prior knowledge of residential mortgage servicing and/or related loan documents.

• Expert understanding of scripting in SQL.

• Analytical skills with emphasis on process monitoring and reporting.

• Working knowledge of BI Tools (Micro Strategy preferred, Power BI or Qlik helpful but not required).

• Experience in records retention or inventory control.

About Us

Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

This position is not eligible to be performed in the state of Colorado.