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Billing Specialist

MaintenX

This is a Full-time position in Tampa, FL posted November 13, 2021.

Billing Specialist
Tampa, FL

“24/7 MaintenX, We keep business running!”
MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair.

We are looking for an experienced Billing Specialist to join our customer service team.

As a Billing Specialist, you will be responsible for compiling data from our service technicians, Regional Service Coordinators & Regional Service Managers notes and work order documents.

Our Billing Specialists, analyze this information to prepare accurate and timely invoices based on the customer’s contract.

You will assist with a variety of tasks, including updating websites, data entry and invoice submission via customer portals.
At MaintenX, our customers rely on us to keep their business running, our Billing Specialists are an integral part of ensuring that we meet and exceed this expectation.

In this critical role, the Billing Specialist will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem was quickly and efficiently resolved by our Service Team.

This role is in-office and not a remote opportunity.

Job Responsibilities:
Follow MaintenX Billing department standard operating procedure to gather and prepare work orders for invoicing
Gather and summarize information to accommodate customer billing requirements
Follow up with Service teams for completion documents.
Assist Billing Director with data entry as required.
Work with Service teams to resolve billing discrepancy issues/questions
Ensure that standard company procedures are followed for each customer utilizing their guidelines (AAQR)/ Billing SOP & Xfactor Client comments
Weekly review and resolution of customer portal incomplete statuses
Assist Accounts Receivable department to resolve invoice issues
Assist Billing Director with rental & subcontractor invoice acquisition
Additional duties may be assigned, and the company expects the Billing Specialist to exercise initiative to anticipate and prevent problems.
Ability to work overtime as needed to handle work order/invoicing volume

Billing Specialist
Successful candidates for the role of Billing Specialist are highly motivated and able to solve problems.

Our Billing Specialists are knowledgeable and go above and beyond in providing a high level of customer service of our customers.
Additional requirements of the Billing Specialist:
High School Diploma or its equivalent
2 years’ experience in Billing (Medical, Banking, Construction, or Facilities)
2 or more years’ experience in an office or administrative setting.
Knowledge of Microsoft Platforms (Word, Excel, PowerPoint, Outlook)
Ability to quickly gain proficiency in multiple database systems (Internal database and Customer Portals)
Proficient in the use of search engines and overall internet researching
High volume data entry experience preferred
Ability to pass a background check and drug screen

Benefits:
We value our MaintenX team!

We provide an excellent benefits package including:
Medical, Dental, and Vision Insurance with a generous portion paid for by the company
Company Paid Basic Life Insurance and Short and Long Term Disability
401(k) Retirement Plan with Company Match
Paid Vacations and Personal Days
Paid Holidays and Sick Days
On-Site Gym & Kitchen
Bi-Weekly Company Sponsored Lunches
Personal Cell Phone Service Discount through Company Cell Phone Carrier
Opportunity for career growth!
Compensation: $12-$17 hourly based on experience