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Guest Service Specialist

4R Restaurant Group

This is a Contract position in Opa-Locka, FL posted October 1, 2022.

What is in it for you?: Benefits of joining the 4R Family include: We hire immediately NO LATE nights, SUNDAYS OFF & Flexible Schedule Medical, Vision, and Dental coverage (eligible after working full time with the company for 60 DAYS) Discounts at 4R locations 401(k) program and match (Full time and Part time team members eligible after 6 months with the company) Paid Vacation (eligible after working full time with the company for 1 year) Up to six weeks paid parental leave (full time team members) Employee Assistance Program Career Development in 4R University Discounts on subscriptions to O-Town Compost and The Farmacy Quarterly team building outings and Yearly Company Celebrations Community Serve Days The opportunity: The Guest Service Representative reports to the Guest Service Manager, with shifts supervised by Guest Service Leads.

The GSR is responsible for handling communications with guests regarding the information on our menu, products, and services.

This will include everything from receiving orders to service recovery.

Their primary goal will be to deliver seamless and outstanding service to all guests over the phone, through email, or via our website or other communication avenues.

The GSR interactions and conduct will always demonstrate commitment and dedication to our 4R culture and company values.

Regular attendance in conformance with the standards which may be established and revised by 4R from time to time is essential to the successful performance of this position.

Some responsibilities include, but are not limited to: Responsible for providing timely, professional and personalized communications to all guests via social media, email, voicemails and other forms of guest correspondence such as third-party delivery dashboards.

Create a positive, welcoming experience for every guest every time.

Handle all guest inquiries, requests and provide information on our menu, products and services.

Provide superior guest recovery for all situations, including missed items, refunds, food quality, etc., while adhering to the companys policies and procedures.

Keep abreast of companys current and upcoming marketing promotions, store activities and events.

Able to answer questions on the 4R website via the live chat feature quickly and efficiently.

Perform all other duties, as assigned.

What you will bring to the table: One to two years of customer service experience.

Passion and appreciation for an established culture built on principles of charity, hospitality, goodwill, servant leadership, kindness, humility, and integrity.

Friendly, bright, approachable, and excellent interpersonal skills; ability to work well independently and with a team.

Strong verbal and written communication skills Proficiency with Microsoft Office and ability to learn new software programs.

Familiarization with company menu offerings and processes.

Just as our Smokehouses and the communities we serve continue to grow, and we want you to grow with us Our Guest Service Center is extremely important to the Smokehouse.

We all work together to accomplish our mission of providing guests with exceptional products and an extraordinary experience.

At 4 Rivers, all talent is given equal opportunity| Drug Free Workplace | Background Checks Required Company Introduction 4 Rivers Smokehouse began with the launch of the Barbecue Ministry in 2004, when John hosted a cookout fundraiser to support a local family whose young daughter was battling cancer.

This one event resulted in a passion for supporting local schools, churches, and charitable organizations.

After trials, tribulations, and a whole lot of burnt ends, we finally flipped that Hot Brisket Now sign on in October of 2009.

Within the first hour, a line had formed out the doorand then around the corner.