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Patient Billing for a busy Dermatology Practice

Water's Edge Dermatology

This is a Full-time position in Palm Beach Gardens, FL posted September 9, 2021.

Company Overview:

Water’s Edge Dermatology is Florida’s leading premier medical and cosmetic dermatology practice with over 41 locations and over 60 providers throughout Central and South Florida. Our comprehensive services cover every aspect of dermatology, and we treat patients of all ages.

Who is right for the job?

We are looking for energetic, hard-working, dependable, multi-tasking customer-focused team players with health insurance and billing experience that are passionate about helping others and making a difference.

Summary/Objective
Customer Service Representatives are responsible for answering telephone calls, assisting callers with insurance billing questions and pursuing patient debts.

Essential Functions

  • Adheres to the Water’s Edge Mission Statement, Credo and Service Goals and Values providing exceptional customer service at all times.
  • Uses proper phone etiquette: tone of voice / smile while on the phone. Speaking to callers with respect and empathy.
  • Reviews patient accounts and insurance claims processing in detail to ensure validity of balance and rectifies any discrepancies.
  • Understanding of insurance processing and ability to identify and research discrepancies using available tools and databases.
  • Documents details of all conversations and activity on the account in the notes of the patient chart in a clear and professional manner as it pertains to billing and collections.
  • Answers calls promptly by third ring and attempts to resolve on first contact. Transfers appropriately when unable to complete independently.
  • Retains confidentiality about patient issues and concerns, never discussing with other co-workers.
  • Assists in review of patient statements for accuracy and identifies trends of patient collections.
  • Pursues all patient debts on AR with a sense of urgency.
  • Aides in export of past due patient accounts to outside agency.
  • Supports internal customers with billing questions.
  • Responds in a timely fashion to all billing messages and correspondence.
  • Completes daily deposits accurately and posts payments to the proper patients’ accounts.
  • Assists with daily balancing of patient collections.
  • Brings issues to supervisor as necessary to resolve issues.
  • Takes on additional projects as assigned.
  • Works well in a team environment to accomplish common tasks in a collegial manner.

Supervisory Responsibility
This position has no supervisory responsibility.

Travel
Travel is not expected for this position.

Required Education and Experience
This position requires completion of at least a HS Degree or equivalent.

Other Duties As Assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.