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Security Engineer

HireVergence

This is a Full-time position in Tampa, FL posted February 19, 2021.

nnWe marry quality threat intelligence with innovative detection techniques to provide our customers with actionable information to respond to the latest threats.

In the Support Team, you’ll provide a wide array of technical and security-focused support to our clients and channel partners.nn nn n nn nn A day in the life: nn Monitor and manage a wide range of inbound support requests.

Provide assistance and guidance regarding the use of the MDR platform Assist with onboarding new clients to ensure that their application is properly configured while providing user training Provide continuing education for advanced features and functionality of the application Handle escalations from other internal departments as needed Assist with building reports, visualizations, and other customization within the application based on client / partner requests Act as a trusted advisor for security related questions and concerns nn n nn nn A perfect match: nn Customer service focused, self-starter with an outgoing personality Experience with Managed Threat Detection & Response (MDR) and Security Information and Event Management (SIEM) solutions Excellent analytical and problem-solving skills Experience with SalesForce’s CRM and Service Console Excellent oral and written communication skills Knowledge of cybersecurity controls and frameworks such as the CIS 20 and NIST CSF nn n nn nn Above and beyond: nn Previous experience as a Security Engineer or security related position Experience with Elastic Search Current vendor-neutral information security certification(s) such as CISSP, CISM, etc.

Experience with information security and data privacy compliance including GDPR, HIPAA, etc.

A desire to learn, research and mentor other team members