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Service Delivery Specialist

Tata Consultancy Services

This is a Contract position in Collier County, FL posted January 15, 2020.

· Able to demonstrate the ability to undertake the above responsibilities · Legally able to work in the country in which the position is based · A passion for Service Improvement · Experienced Service Management professional · ITIL Certified · Previous experience as a Team Lead or demonstrable experience in leading virtual teams · Experience of managing 3rd parties and 3rd party delivered services · Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines · Expert knowledge of ITIL disciplines · Excellent leadership and people management skills · Excellent written and verbal communication skills · Excellent customer facing/customer service skills · Able to work under pressure and meet deadlines · Able to demonstrate a high degree of flexibility including shift and out of hours working · Excellent organizational skills · Able to manage sensitive and sometimes confidential information · Self-motivation and able to take responsibility · Able to manage and prioritize and tasks and time efficiently · Able to demonstrate initiative and a proactive approach to daily tasks