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Transaction Settlement Specialist – East (Fully Remote)

eXp World Holdings Inc.

This is a Full-time position in Miami, FL posted September 9, 2021.

eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world.

As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.eXp Realty attracts the most talented people from all fields.

Whether you’re a real estate professional, engineer, marketer, accountant or another field, you’ll be challenged and inspired every day.

Join us on this incredible journey!We are fully remote!GENERAL SUMMARY:Represents eXp Realty as the front-line organization to assist agents and brokers on their Real Estate transactions.

The ability to work side by side within the Transactions team and serve as a lead/point of contact to agents to help answer the simple to complex questions as it relates to every day in a virtual (remote) environment.

World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

Manage and support payment processing in the following areas:Supports payment processing with a focus on the following areas:Individual AgentsTeams Transactions (e.g.

Mega, Large Teams)State / Geo Based Transactions (e.g.

CA, FL, TX, etc)Works within a cloud-based real estate transaction management platform.Identifies and communicates areas of improvement to the Transaction Payment Processor Tier 2; always identifying and recommending process improvements to help with overall agent experienceOrganize transaction documents and check for accuracy between all systems.Respond to agents’ questions in a timely and professional manner;Review of transaction data, preparation of Commission Disbursement Authorizations and settlement of filesComplete daily tasks in a timely efficient manner.Works closely with the Brokerage Operations team to assist in document review and reminders of the status of a file.Review transaction documents and incoming settlement statements to ensure documents match Enterprise before settling files.Able to work with agents and settlement companies to identify and resolve errors on file.Greet Agent/New Recruits in cloud-based office and provide education of services provided;Performs other duties as assignedStrong attention to detail in reviewing documents and entering data is required;Assist the immediate needs of agents and brokersAbility to maintain confidentiality and work well with agents;Work independently, resolve problems in a timely mannerEDUCATION:BA in related field preferredHigh School Diploma/GED requiredEXPERIENCE:2+ years of relevant experience in a high-volume, real estate transaction process with a focus on delivering a world-class customer service/experienceReal Estate Experience in Transaction Contract Management a MUSTAbility to read and interpret documents including real estate contracts, leases, and settlement statements;Highly adaptable and a clear-thinking problem solver;A self-starter on individual projects and a contributing member on team projects with a “can do” attitude;Excellent written, verbal, and organizational skills;Professional telephone skills;Strong organizational, prioritization and time management skills;Positive, trustworthy and dependable;Proficiency in G Suite strongly preferredSkySlope experience preferredAbility to work remotely with no direct in-person supervision#LI-KF1eXp Realty is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.