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Telecomm Operator Comm Svcs- Per Diem

Cleveland Clinic

This is a Full-time position in Fort Lauderdale, FL posted April 25, 2021.

Job ID: 119947

Responsibilities:

Receives records and responds to all phone calls, emergency calls and oxygen alarms.

Answers all incoming phone calls on a multi-function phone system.

Responds to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.

Processes calls according to given situation.

Determines priority and protocol and dispatches security personnel accordingly.

Operates Nortel console.

Receives and screens all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.

Answers all calls identifying facility, operator’s name with appropriate greeting, i.e.: ‘Good Morning, Cleveland Clinic Florida, this is XXXXX, how may I direct your call?’ Places and records all outgoing local, long distance and international call for physicians and other clinic personnel.

Operates page console and associated equipment.

Provides in-house, long-range and paging services for clinic staff and outside callers.

Notifies proper personnel during traumas and medical emergencies.

Assists clinic personnel in contact on-call physicians and staff physicians, provides outside callers with medical assistance by directing to appropriate service.

Operates fax machine.

Utilizes machine to transmit information to our other facilities and departments.

Performs answering service duties for physicians and special services.

Takes and delivers messages for staff physician, residents and other clinic personnel upon request.

Answers and contacts proper personnel as required.

Answers incoming calls in a prompt, efficient, and professional manner, request are determined and expedited to meet callers’ needs.

Handles emergency calls on the emergency phone line designated for same-medical emergencies.

Activates emergency code pagers and making necessary phone calls to responding personnel.

Maintains emergency log for records.

Assists as back up for security emergency line and responding after two rings if not answered.

Handles paging of requests, announcements, etc., in a professional and efficient manner in a clear speaking voice.

Processes and distributes the on-call schedule on a weekly and timely basis.

Handles change in schedule and late additions with efficiency and minimal difficulty.

Maintains inventory and distributes surgical scrubs when working the early shift.

Processes and distributes the on-call schedule on a weekly and timely basis.

Participates in Performance Improvement Teams as assigned.

Consistently processes all patient information according to HIPAA policy and procedure adhering to patient’s rights and confidentiality.

Other duties as assigned.

Education:
High School diploma or GED preferred.

Certifications :
None required.

Complexity of Work:

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:

World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.

Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.

Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.

Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.

This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience:

Basic minimum 1 year Switchboard experience preferred.

Experience with Nortel phone system and experience in medical/hospital environment preferred.

Demonstrate knowledge of CRT/PC operation.

Knowledge of Nortel console and pate equipment.

Knowledge of placing local, long distance, overseas calls, directory information and oral paging.

Good computer, oral and written communication, customer service and interpersonal skills required.

Knowledge of the fax machine.

Clear and concise speaking voice.

Physical Requirements:

The ability to retrieve, communicate or otherwise present information in written, auditory, or visual fashion is essential.

The methods used to express or exchange ideas are by spoken or written word.

Telephone and manual dexterity skills are also required.

Typical physical demands require sitting while in a confined location for extended periods of time.

Working Conditions: The majority of the time the employee spends indoors in air-conditioned areas.

Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.

Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities.