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Transport Dispatcher Full Time Days – Wesley Chapel, FL

AdventHealth Wesley Chapel

This is a Contract position in Wesley Chapel, FL posted July 30, 2021.

Description

Transport Dispatcher AdventHealth Wesley Chapel

Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

Top Reasons to Work at AdventHealth Wesley Chapel
  • From state- of- the- art equipment to the most intricate building details, Florida Hospital Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
  • Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
  • 50,000 sq ft community Health & Wellness Center
  • Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
  • Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
  • Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
Work Hours/Shift:
 Fill Time/Days
 
You Will Be Responsible For:
  • Utilizes a working knowledge of the service areas and takes the most direct route to reach a destination. 
  • Operates emergency vehicles safely in a variety of weather and emergent conditions in accordance to established safety standards.  Effectively communicates delays and updates to dispatch. Immediately reports any damage or vehicle issues to the supervisor.
  • Helps in completing supply and equipment inventories each shift, restocking as needed.  Keeps the work environment clean and organized.  Refuels as per department protocol.  Maintains the unit in a constant state of readiness. 
  • Works as a team while transporting, assisting in patient management and able to effectively communicate information to other health care members.
  • Ensures patient documentation is accurate, complete and complies at all times. 
  • Understands and appropriately uses equipment/systems in the department to include but not limited to the EPCR, Cerner, monitors and stretchers. Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.
  • Completes the Right CAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS.  Ensures documentation is complete containing accurate information and is in compliance with department protocols.
  • Relays patient updates to supervisors, medical control, transport teams, sending and receiving
  • facilities, and the accepting physician; of estimated arrival times as per protocols.
  • Follows dispatch standard operating protocols and GPS tracking.
  • Initiates chain of command in notification of incidents.
  • Notifies the ground crews of location of the patient; weight; and equipment needed.
  • Proficiently utilizes systems and equipment in the department to include by not limited to radios; Sunport, Cerner, RightCad and Zoom recording systems; and GPS tracking.
  • Serves as driver for specialty teams as needed when additional trucks 

Qualifications

What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
  • Telephone and radio communications skills
  • Basic computer skills
  • Understanding of EMS operations
  • High quality driving skills
EDUCATION AND EXPERIENCE REQUIRED:
  • High School Diploma or GED upon hire
  • Dispatch or transfer center experience upon hire
EDUCATION AND EXPERIENCE PREFERRED:
  • Associates degree in health-related field
  • Graduate of EMT program
  • 1 – 3 years pre-hospital or Emergency Dept. experience

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

  • American Heart Association BLS upon hire
  • Current Florida Driver’s License (no restrictions) upon hire

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED

  • NHTSA National Standard Curriculum for Emergency Medical Dispatch
  • Active Class E Florida Driver’s License, or Commercial Driver’s License (CDL)
  • American Heart Association BLS certification
 
Job Summary:
  • A Under general supervision the Program Manager or Dispatch supervisor, the EMS Dispatcher is an allied health care team member who is responsible for providing indirect patient care.  The EMS dispatcher is responsible for receiving all calls for transport both emergent and nonemergent.  Upon receipt of the call the dispatcher must then triage the patient  Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Are responsible for the coordination of transfers into and within the AdventHealth system by ground.
  • Works in the Right CAD system – documenting time stamped events of the transfer process.
  • Works jointly with the Shift Supervisor and/or ETC to make decisions of triage, outsourcing and resolution of transfer issues.
  • Under general supervision the Ground Transport Dispatchers
  • Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.