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AML KYC Operations Manager – Procedures


This is a Full-time position in Jacksonville, FL posted November 22, 2021.

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to develop and design processes and create procedures around those processes.

This role will work hand in hand with the Leadership Team and the Operations Team within the CBSU Retail business Specific.

Responsibilities vary and may include reviewing policies, standards and directives to determine business impact and further execute on those requirements to ensure alignment and compliance.

Existing documentation must be analyzed to ensure risks and control points are properly addressed.

Job Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
  • Provide people management and development responsibilities and ensure team service level standards are met
  • Liaise with Compliance department and senior management within business units supported
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Manage the tracking and documentation of changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
  • Review updates to procedures with analysts, team leads, and managers to identify any possible considerations that management and compliance should evaluate
  • Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements
  • Directs or participates in special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service
  • Ability to effectively communicate the changes identified to the teams impacted by those changes
  • Liaison with Training on procedure updates to ensure items are incorporated into the training material for new and existing employees
  • Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes
  • Participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and research and analysis; develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; prepare reports and written findings and recommendations; monitor changes
  • Liaison with the technology team on items that cannot be resolved by technology solutions and need to be addressed through procedure or policy updates
  • Partners with various AML partners for advisement and resolution of policy and procedural issues.


  • Bachelor’s degree or experience with banking and financial institutions
  • Demonstrated understanding of KYC policies & procedures
  • Strong knowledge of Citibank customer and transaction systems (CitiKYC, Concierge, Citismart, CRU, On Demand, etc.)
  • Advanced organizational skills with the ability to handle multiple assignments
  • Knowledge of Citibank branch processes and procedures a plus
  • Exceptional one-on-one and group presentation, facilitation and communication skills
  • Excellent communication skills; written and verbal
  • Leadership, drive and results focus
  • Strong Microsoft Office Suite knowledge (Word, Excel, Outlook and PowerPoint)
  • Strong written and verbal communication skills

This position can be filled at any US based Citi customer contact location.

Job Family Group:
Compliance and Control

Job Family:
Business KYC

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the “ EEO is the Law ” poster.

View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.