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Catering Sales Manager

PGA National Resort & Spa

This is a Full-time position in Palm Beach Gardens, FL posted September 30, 2021.

ESSENTIAL JOB FUNCTIONS:

-Establish daily standard of prospecting in upper and lower funnel, to achieve shift in market mix outcome for a repositioning hotel.
-Establish daily review active business funnel and closure tactics on inbound leads.
-Maximize revenue by selling all facets of the hotel, both verbally and in written form to potential
-Move throughout property to conduct site
-Service Events to include gathering extensive details to ensure all events are a success.
-Handle account details so that all pertinent aspects of solicitation and closing are complete and Coordinate various departments’ participation in servicing accounts.
-Develop and conduct persuasive verbal sales presentations to prospective clients.
-Travel locally (possibly nationally at times) to conduct outside calls, promote the hotel and review competition.
-Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that
-Represent hotel at trade Set up exhibits involving bending, stooping, lifting and reaching overhead.
-Communicate both verbally and in writing to provide clear direction to
-Comply with attendance rules and be available to work on a regular
-Perform any other job-related duties as REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Must always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.