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Manager, P&C Claims


This is a Full-time position in El Portal, FL posted July 17, 2021.

Are you looking for an opportunity to manage a team of associates focused on making a difference by helping our customers get their lives back in order following a property damage or loss?

Do you enjoy a fast-paced, team-oriented environment where we work together to meet our customer’s expectations for service.As the Manager, you will be responsible for managing the day to day activities of a team of claim adjusters within the P&C Claims department.

Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage.

Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

We offer a management career path and individual coaching and development in a professional and friendly work environment.

We have company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.

Must have a P&C Adjuster license or be willing to obtain one within 30 days.

Time for training and any applicable cost/fees will be provided.

Primary Job Accountabilities/Responsibilities: Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.

* Communicate, evaluate, and reinforce productivity standards and performance expectations.Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.* Assist in training processes and procedures and developing employees.* Participate in establishing/defining short
– and long
– term goals and plans for the work group.

Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.

* Resolve non-routine and escalated customer calls.Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.* Monitor quality assurance program and conduct monthly call reviews with team members.

Identify trends and provide appropriate direction.

Build and maintain effective internal and external working relationships.

* Request information and/or provide updates as needed.* Meet with clients and/or TPAs as appropriate.* Handle other duties and projects as requested based on business needs.* Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Basic Qualifications Required
– Experience, Skills, and Knowledge: * Bachelor’s degree* Minimum of 3 years of experience working in the claims process in a P&C environment* Minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees* Basic office computer skills and experience with Microsoft Office* P&C Adjuster license or ability to obtain within 30 days Preferred Experience, Skills, and Knowledge: * Excellent verbal and written communications skills* Familiarity with the P&C claims process from beginning to end* Proven ability to work in a fast-paced environment meeting client service standards and production goals* Detail oriented with a commitment to excellence* Ability to think creatively and make appropriate decisions* Bilingual a plus